Help Centerfor Singapore.
Most answers are one tap away. For anything else, send us a WhatsApp and a person replies during opening hours.
Help Topics
Book or move a pickup
Change the time in your chat, free until the driver sets off.
Prices
Everything we clean, with its price and a bag you can fill.
Open →How it works
Four steps from your first message to clean clothes at home.
Open →Questions and answers
Search every question, sorted by topic.
Open →Where we collect
Find your area on the Singapore map.
Open →About us
Who we are and how we look after your clothes.
Open →Terms
What applies each time you place an order.
Open →Privacy
How your details are used and kept.
Open →Common Questions
Ask on WhatsAppHow do I reach you?
Our WhatsApp is +971 50 384 1660, or you can email enquiries@laundrykhalas.com. One chat covers bookings, changes and questions.
Something does not match what I sent. What do I do?
Tell us the same day, in your chat. We confirm the item count at intake, and every item is logged when it reaches the facility, so it can be traced.
Can I cancel an order?
Yes, free of charge any time before the driver sets off. Once an order is at the facility, work already done is charged and anything not started is not.
Where is my order?
Ask in your chat and we tell you where it has got to. We also message you when the driver is on the way back.
Can I pay by card at the door?
Tell us your choice when you book: card, phone wallet or cash. Cash goes to the driver on delivery.
What if I am not home for delivery?
Let us know in the chat. If nobody is available, we hold the order and rebook rather than leave clean clothes unattended.