Terms and Conditions,Singapore.

These terms apply when you book laundry, dry cleaning, pressing, alterations or specialist garment care with Laundrykhalas in Singapore, whether you book through WhatsApp or through the booking form on this site. Placing an order means accepting them.

1. Services and Orders

Laundrykhalas provides fourteen services in Singapore: wash and fold, clean and press, dry cleaning, press only, bed and bath, carpet and curtains, sofa cover cleaning, shoe care, bag care, leather cleaning, alterations, wedding dress cleaning, soft toy cleaning and mascot cleaning.

An order is accepted when we confirm your collection slot. Until a driver has collected your items, either side may cancel without charge.

We may decline an item where cleaning it would carry an unreasonable risk of damage, for example a garment with no care label, a fabric that cannot be tested, or an item already damaged before collection. Where we decline, we tell you why and return the item uncleaned.

2. Pricing and Payment

Prices are in Singapore dollars (S$) and are published on our pricing page. Wash and fold is charged by the bag, S$20 up to 6 kg and S$33 up to 12 kg, and other services are charged per item.

Any figure given before collection is an estimate. Your order is weighed and inspected at the facility and the final total confirmed to you. Where the inspection changes the price, we tell you before cleaning begins, not after.

We accept Visa, Mastercard, Apple Pay, Google Pay and cash. Payment is due at collection or on delivery.

Specialist work, such as leather, restoration, designer bags, beaded gowns and mascot costumes, is quoted after inspection, because the method depends on the item.

3. Collection and Delivery

Collection and delivery are free on orders of S$10 or more. Below that, a delivery charge of S$3.30 applies.

Standard turnaround is 24 hours from collection. Same-day return is available in Singapore on orders collected by 2 PM. Specialist services take longer and we tell you the timing when we quote.

We deliver to the address you give us. If nobody is available, we hold the order and rebook rather than leaving cleaned items unattended.

Orders not collected or deliverable within 60 days may be disposed of, after we have tried to reach you on the number on the order.

4. Your Responsibilities

Empty pockets before collection. We are not responsible for money, jewellery, keys, cards or other valuables left inside items.

Tell us about stains, delicate fabrics, loose beading or existing damage when you book. Treatment is more likely to succeed when it starts before a wash rather than after one.

Check the item count we confirm at intake and tell us the same day if it does not match what you sent.

5. Loss and Damage

Every item is logged when it reaches the facility, so an order can be traced.

Where an item is lost or damaged through our fault, we compensate you. Where a fault existed before collection, such as a weak seam, a fabric already degraded or a colour that was never fast, we will tell you plainly that this is the case rather than claim otherwise.

Report any problem as soon as you notice it, with the order reference. Claims raised long after delivery are harder to trace, for both of us.

We do not accept liability for items sent in against our advice after we have told you the risk.

6. Cancellations and Changes

You can change or cancel a collection free of charge at any time before the driver sets off.

Once an order is at the facility, anything already cleaned is charged. Anything not yet started is not.

On alterations, minor adjustments are free within seven days of delivery if the fit is not right. Major rework is quoted separately.

7. Privacy

How we handle your personal information, including your address, your location pin and any photographs you send with an order, is set out in our privacy policy.

Booking through WhatsApp means your messages are also handled under WhatsApp's own terms, which we do not control.

8. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of Singapore.

Any dispute that cannot be resolved between us is subject to the jurisdiction of the courts of the Republic of Singapore.